1. Official Contact
Please use our official mailbox to reach the TimeCam team. We route incoming messages to the appropriate product, partnership, or compliance workflow as quickly as possible.
For faster triage, it helps to include a short subject such as "Product Feedback", "Business Partnership", "Compliance Report", or "Media Inquiry".
2. What You Can Contact Us About
Product Feedback
Share suggestions about features, UX, visual direction, generation quality, accessibility, or the overall TimeCam experience.
Business Partnerships
Reach out for brand collaborations, media opportunities, event partnerships, licensing discussions, or other commercial ideas.
Compliance Reports
If you identify potentially non-compliant content, misleading distribution, or a risky use case, let us know so we can review it promptly.
3. Reporting Potentially Non-Compliant Content
If your email concerns a compliance issue, please include as much of the following as possible to help us investigate efficiently:
- Relevant page URLs, screenshots, or generated output samples.
- The time of discovery, device context, operating system, or usage scenario.
- A short explanation of the risk you observed, such as misleading presentation, missing AI disclosure, historical distortion, or unsafe redistribution.
- If the issue appears on a third-party platform, include the platform name, post URL, or additional evidence where possible.
Reports that may affect public understanding, platform safety, or regulatory compliance are prioritized for review and may lead to restrictions, takedowns, or further follow-up as needed.
4. Response Expectations
We value every message we receive. After a message arrives, our team will complete an initial triage as quickly as possible. More complex compliance, content review, or partnership matters may require additional follow-up time, but we aim to keep communication clear.
Tip: If your question also touches privacy practices or AI content safeguards, our Privacy Policy and Compliance Statement can help align context before reaching out.